Useful Information Page
The following information is designed to answer
some of the common questions that are asked regarding the
service which our Practice provides.
Do I need to register my child with Dr Hay Ltd in
child’s details will be taken when you telephone to make your
first appointment with the Practice.
How long does my appointment last?
appointment will generally last up to 45 mins, follow-ups and
immunisation appointments 30 mins and developmental or
more complicated problems can take up to one hour.
What if my child needs to be seen and one of the
Practice doctors are not available?
We strive to
help all patients, however it is not always possible to do so.
In these situations and where the next available appointment is
not suitable, we suggest you contact your GP, or to telephone
the Portland Hospital ‘Children’s Doc Around the Clock’ (CDAC)
which is available 24 hrs a day, 7 days a week on an appointment
basis for non-emergency but urgent medical issues.
Does the Practice provide home visits?
Unfortunately, hospital commitments do not allow us to visit
sick children at home. If your child is too unwell to travel to
the consulting rooms, please contact your local GP who may be
able to help with a home visit or the Portland’s CDAC.
How do I contact the Practice Doctors in an out
of office hours emergency?
If the doctor
undertakes the care of your child for a specific complex
episode, he will provide alternative telephone numbers for
contact out of hours cover. The Portland does not have an A&E
Department, however if you need to speak to a Paediatrician in
the event of an emergency, out of hours or at the weekend, you
may call the Portland’s CDAC. If your child needs admission this
will be arranged and we will be informed accordingly.
However, it must be stressed that if your child
has been involved in an accident or if the emergency is in
anyway life threatening, you should go immediately to your
nearest A&E Department at an NHS Hospital or dial 999.
When does my child require immunisations?
immunisations according to the current UK schedule e.g. at 2, 3
and 4 months of age initially as standard. However, if your
country’s immunisation schedule differs, this can also be
vaccines which are not part of the UK schedule, such as Hep A &
B, Chicken-pox, Meningitis B, BCG and Flu vaccines can also be
provided upon request. Dr Hay Ltd is unable to provide travel
vaccinations and information regarding these should be obtained
from your GP Surgery or Travel Clinic.
My child is due to have his immunisation – will
the Practice provide this?
immunisation series requires 3 separate visits and these are
available to you without charge at your local NHS baby clinic.
However, our Practice docs would be happy to provide these at a
cost of £185 (+ cost of vaccines) Please note the cost of the
immunisations or well child checks are not generally covered by
medical insurance companies). It is advisable that these are
given only when your child is in good health. We recommend that
you purchase some paracetamol prior to the appointment as your
child may develop a temperature post immunisation and this will
help make him/her more comfortable.
When should my child have routine check-ups?
There is not a
pre-defined schedule for general checkups however it is
advisable to have your child initially checked at 6 weeks As a
guide, routine checks can be at milestones such as 6 mths, a
year, 18 mths, 2 yrs and annually thereafter.
How much is the cost of a consultation with the
The cost of a
consultation is dependent on the type and length of appt
(£185-£350) Specialised Assessment Costs may vary. Payment is required within 14 days of the
appointment, either by cheque, credit card or BACS.
Can I claim back the fee from my medical
depend on your personal medical cover and it is essential that
you check with your insurers before attending the appointment.
If you are covered, we will require the membership number and
unique authorisation number for each visit in order to deal
directly with them. They may insist on a referral via your GP.
directly with overseas health insurers such as Cigna
International and Aetna.
of health insurers recognise all our doctors, but if there is
any exception to this you will be advised when calling to
arrange an appointment.
Why do we need to provide credit card details?
You will be
required to provide your credit/debit card details in order to
confirm the appointment and these are held on our PCI compliant
secure system. If you are self-pay your card will be
debited following the appointment and a receipt issued
automatically. If you are insured and there are any shortfalls,
the card will be debited accordingly and receipt issued.
What if my child requires further investigations
such as blood tests or an X-ray?
If it is
necessary for your child to have tests e.g. blood or urine,
these are readily available from the child friendly services at
both the Portland Hospital, with its full range of Pathology
Services or from The Doctors Laboratory (TDL), a highly regarded
Pathology Test Service. You will be asked to register with the
hospital or TDL so that they can invoice directly for these
offers a full range of Specialist Radiology investigations but
as ultrasounds and Xrays generally require a Specialised
Paediatric Radiologist to perform them, it may not always be
possible to have these done immediately or the same day, however
the earliest appointment will be made for you.
My child has a rash and may be contagious.
If you suspect
your child may be contagious with Chickenpox or Measles, please
inform us when making an appointment. The Portland Hospital
deals predominantly with pregnant ladies and small children it
is preferable that where possible, the child is seen by his/her
local GP for these types of infections.
Telephone and Email Advice
Practice doctors do have very busy clinics, it can be sometimes
quite difficult for them to speak to you when in clinic or
respond quickly to emails. However the Practice Manager, Marie
and her team will often be able to answer the most frequently
asked questions. Should further assistance be required, the
doctors will of course endeavour to speak to you, either at
lunch-time or at end of the clinic.
If you have
booked an appointment and are for any reason unable to attend,
to cancel giving at least 24 hours notice. Out of
hours, a message can be left on our answer machine.
We always have
children waiting for cancellations, and it may one day be your
child. We do charge a late cancellation fee of £95 debited
automatically from the credit card provided, if the appointment
cannot be reallocated in time to another child.
are always very busy and run to a very tight schedule, please
help us by ensuring you are prompt for your appointment. If you
arrive late and are not able to discuss in full your concerns,
you may be advised to arrange a further appointment.
hospital is based in Central London, parking can be quite
difficult. Meters on adjacent streets and NCP car parks located
nearby are however available. It is strongly recommended that
you allow yourself extra time for parking and traffic delays and
please remember to pay the
London Congestion Charge.